Refund policy

In-Store

Items bought in-store may be returned or exchanged within 14 days of purchase if they are in a saleable condition and accompanied by the original receipt. For hygiene purposes we are unable to accept returns of underwear, swimwear, earrings and such items. Altered items and sale items cannot be returned. Refunds are not available, your return will be processed as a store credit that can be used in-store.

This policy does not affect your statutory rights.

Online

When wishing to return online or telephone orders, you need to notify us within 14 days of purchase, by downloading and filling out this RETURN FORM and send it back to us. Then, return your item(s) to us within 14 days of notification. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase. Please note that, for hygiene purposes we do not accept returns of underwear, swimwear or earrings.

To be eligible for a return, your item(s) must be in the same unused condition you received them in. It must also be in the original packaging. Sale items bought online cannot be returned.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you have not received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund yet, please contact us at [contact@moukimou.com].

Exchanges

If you need an exchange, send us an email at [contact@moukimou.com]. We will not always be able to exchange items due to stock availability but will always make our best efforts to do so.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a store credit will be mailed to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

Shipping

To return your order, mail it to: Mouki Mou, 29 Chiltern St, Marylebone, London W1U 7PJ.

You will be responsible for paying for your own shipping costs when returning your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your returned product(s) to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item(s).

Please do not send your purchase back to the manufacture